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Opportunity Details

Senior Services, Health & Wellness
People with Health-based Concerns
Caring for People,Advocacy

Age Minimum (with Adult): 18+, Minimum Age:18+

Long-Term Care Ombudsman Certification Training

Note: We are currently working on alternatives to the in-person training. Anyone who is still interested in participating can email:

Help safeguard and advocate for the rights of elderly and disabled residents in skilled nursing and assisted living facilities!

Over 60% of nursing home residents never receive a visitor. Long-Term Care Ombudsmen (advocates) are the eyes and ears of residents and help protect the rights of residents who may have no other connections.

Our Ombudsmen provide an on-going presence in facilities.

All communications with our Ombudsmen are confidential.

There is never a charge for our services.

Ombudsmen are assigned to long-term care facilities and make regular visits to see residents and their families to assist them in solving problems. They work to ensure that residents are getting the services and quality of care to which they are entitled. Ombudsmen monitor the conditions of care and, when necessary, bring unresolved problems to the attention of appropriate agencies.

You can change a senior's entire world and quality of life.

Volunteer to be an Ombudsman!

Our comprehensive Long-Term Care Ombudsman training includes 36 hours of classroom training and 12 hours of interactive internship, shadowing another Ombudsman in facilities. After the volunteer trainee completes the training and passes a criminal background check, they will be certified by the State of California as a Long-Term Care Ombudsman!

We ask that our volunteers commit to a full year with the program, however, many of our volunteers love the work so much that they continue for many years. In order for residents to become familiar with our volunteers and for volunteers to successfully advocate, you will also need to be able to dedicate at least two hours (flexible times) a week, plus a once-a-month required volunteer meeting/training.

Upcoming 2020 training dates: (We ask that you attend all training days, although some make-up days may be available.)
Note: We are currently working on alternatives to the in-person training. Anyone who is still interested in participating can email:

Thursday, 3/26 (2-5 p.m.)
Saturday, 3/28 (10-4 p.m.)
Tuesday, 3/31 (noon-4 p.m.)
Friday, 4/3 (noon-4 p.m.)
Tuesday, 4/7 (noon-4 p.m.)
Saturday, 4/11 (10-4 p.m.)
Wednesday, 4/15 (noon-4 p.m.)
Saturday, 4/18 (10-2 p.m.)

Get Involved...To reach the Ombudsman Program Coordinator directly, please email

**This is a Referral Opportunity, which means it is run directly by one of our nonprofit partners.  Once you express interest, someone from the partner organization should follow up with you shortly to discuss confirming you as a volunteer for this opportunity.**

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  • Create a new team to sign up.

Signup Questions

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Contact the Volunteer Center

1740 17th Ave
Santa Cruz, CA 95062
Phone: 831-427-5070

©2017 Volunteer Center of Santa Cruz County, an affiliate of the HandsOn Connect, 1740 17th Ave | Santa Cruz, CA 95062

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