Actively assist the 211 Call Center with answering calls and accessing the iCarol 211 Database to provide adequate information and referrals to callers!
The 211 Call Center is available 24 hours per day, 7 days per week. The 2-1-1 Call Center is a Level 4, the most critical level for a crisis – there is a need for community volunteers to assist with the call volume. Since March 16, 2020, 70% of the 211 Call Specialists are taking calls from their home – the Call Center has become a virtual call operations center.
Tenure: Given the current statewide shelter in place order, the 2-1-1 Call Center will need volunteers on a rotating schedule for a minimum of 28 days. There is an accelerated Orientation and Live Call Training (2 days). Minimum four (4) hour shifts per day with a maximum of 2 shifts per day, or eight (8) hours. Volunteers are not permitted to volunteer more than 5 days per week.
Responsibilities of Volunteer 211 Call Specialist During COVID-19 Crisis:
♦ Participate in a two-day online training from 12:30pm – 4:30pm
♦ Orientation: 1 hour
♦ Live Call Training: 3 hours
♦ Commit to a minimum of 4 hours of answering calls
♦ Will answer routed calls from Santa Cruz, San Benito, and Monterey Counties
Volunteer Will Need: Computer or laptop, Headset with a microphone that connects to a computer or laptop, keyboard, and mouse.
Characteristics: Demonstrated commitment to equity and social justice to answer calls from a diverse population, computer savvy, critical thinking skills, social service delivery knowledge, ability to exercise compassion and maintain calmness during a crisis, and experience working in a fast-paced environment”.
On the sign-up sheet, type “UWSCC” for the Name of Department section.
Questions? Please contact Santa Cruz County 211 Manager, Kassandra Flores, at
kflores@unitedwaysc.org
**This is a Referral Opportunity, which means it is run directly by one of our nonprofit partners. Once you express interest, someone from the partner organization should follow up with you shortly to discuss confirming you as a volunteer for this opportunity.
The opportunity date and time you are looking for is no longer available.
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